Elevate Your Service With the CDK Fixed Operations Suite

Your Service department could be a smooth operating, money-making machine, but is it? Maybe your technology isn’t keeping pace with customers' demands, or your Service team is stuck playing "red light, green light" with unintegrated workflows. Stop losing business to inefficiencies. Make it a hassle-free experience for all with the power of the CDK Fixed Operations Suite.

See What Dealers Are All Revved Up About

“… We’re Pushing Out a 20% Increase in CSI.”

RICH ALLEN
GENERAL MANAGER
JAGUAR LAND ROVER CINCINNATI

Put the Brakes on Service Delays

Does Your Service Team Have To Repeatedly Stop and Start To Deal With These Issues?

DISJOINTED APPLICATIONS

Not being able to complete an entire workflow within the same system can throw the entire service process out of sync.

INNACCURATE PRICING

Toggling between various parts, pricing and service fees slows down the service process and impedes the ability to ensure accurate pricing.

DUPLICATED TASKS

Having to toggle between apps and enter data multiple times during the workflow wastes time that could be better spent addressing your customers’ service needs.

INCREASED OPERATIONAL EXPENSES

Bolt-on solutions create unnecessary inefficiencies, which reduce their overall value and ROI.

COMPROMISED DATA QUALITY

Manually inputting information from one interface to another creates a higher risk for inaccurate data.

INEFFICIENT WORKFLOWS

Disparate systems create learning barriers to users, resulting in productivity loss.

Don’t Let Lagging Technology Hold You Back

The Fixed Operations Suite Has the Modern Tools You Need To Succeed

2 out of 3

Drivers don’t trust auto repair shops. Clearer communications through text and video build trust and loyalty.¹

81%

of consumers say they are more likely to choose a dealership that offers connected car capabilities.²

15%–30%

more hours per RO when Technicians share inspections by texting customers with HD-quality videos.³

Sources: ¹AAA Study, ²CDK Research Study, ³TruVideo Data

Deliver a More Integrated Service Process With the CDK Fixed Operations Suite

The CDK Fixed Operations Suite is a true end-to-end Service solution that connects your dealership with your customers at every touchpoint. With a focus on building trust through transparency, we’ve designed it to help you drive more revenue for your Service and Parts departments and create an exceptional customer experience that increases loyalty.

The Fixed Operations Suite has the features and the synergy necessary to be the best Service solution available today.

Drive Synergy And Revenue

Incorporate all parts and service — from scheduling to invoicing — into a connected experience for greater efficiency and consistent pricing.

RAISE CSI SCORES

Generate 10% to 30% higher CSI scores* by using video and texting to help customers make more confident purchase decisions.

GAIN THEIR TRUST

Send repair videos that clearly explain what needs to be done which builds transparency and trust, adding value to the dealership.

WIN CHECK-IN

Put tablets with critical information into the hands of Advisors to enhance greetings, improve write-ups and expedite lane inspections.

KEEP THEM UPDATED

Let customers use their mobile devices to see the real-time status of their vehicles as they move through the repair process.

PROTECT AND PROFIT

Provide customers with a complete multipoint safety inspection and ensure additional service opportunities don’t pass you by.

BENEFIT FROM HISTORY**

Create incremental revenue by using Connected Vehicle data to see previously declined services that can be scheduled during check-in.

Sources: *TruVideo, **Details and availability based on OEM

Make Your Service Department

Fire on All Cylinders